Tata Communications Hiring Fresher For Jr. Customer Service Executive – Network Operations & Support | Jobs Addaa | Limited Seats

TATA Communications Off Campus Drive : TATA Communications hiring fresher for Jr. Customer Service Executive – Network Operations & Support Role for any graduates and fresher graduates are eligible. The detailed company eligibility and application details are given below.  

About TATA Communications :

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.

Job Description :

We are looking for a L1 Service Desk Engineer serves as the initial point of contact for users experiencing technical issues, providing first-level support for common software and hardware problems through various channels like phone, chat, and email. Key responsibilities include diagnosing and troubleshooting user-reported issues, escalating complex problems to L2/L3 support, documenting incidents, providing status updates, and ensuring a positive user experience by following Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles. Essential skills for this role are strong communication, customer service, problem-solving, and familiarity with operating systems, hardware, and common IT tools. L1 Support for all sites and office tasks: Video Conferencing, Laptops/Desktops, Wi-Fi, Office software, PS, MFD Printers etc.Other IT management tasks; Connectivity, Internet links etc

Job Title : Jr. Customer Service Executive – Network Operations & Support
Job Type : Full Time
Location : Pune
Experience : Fresher

Role and Responsibility :

• First Point of Contact:
• Serve as the initial contact for end-users reporting technical difficulties, providing a courteous, helpful, and friendly support experience.
• Self-Service Support:
• Create, update, and maintain self-help resources such as knowledge base articles and documentation to help users resolve their own issues.
• Issue Resolution:
• Diagnose and resolve basic hardware and software problems, and provide clear, step-by-step instructions to users on how to fix them.
• Incident Management:
• Address, document, and work on incidents assigned to the service desk team using a Service Desk Management application.
• User Account Management:
• Perform basic user account management tasks, such as handling user access requests.
• Escalation:
• Properly escalate unresolved issues to the appropriate higher-level support teams (L1, L2, etc.) and follow up until resolution.
• Record Keeping:
• Maintain accurate records of customer interactions, support issues, and resolutions in the ticketing system for future reference and analysis.
• Adherence to SLAs:
• Work in accordance with established Service Level Agreements (SLAs), ensuring that tickets are addressed and resolved within the defined timeframes.
• Professional Development:
• Engage in continuous self-training and development to enhance technical skills and knowledge, staying updated on new technologies and tools.

Education and Skills :

• Any bachelor’s degree with good communication skills.

How To Apply TATA Communications Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here