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Oracle Off Campus Hiring Fresher For Cloud Support Engineer drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
Oracle Off Campus Drive : Oracle Off Campus hiring fresher for Cloud Support Engineer Role for B.E / B.Tech / M.E / M.Tech / MCA / M.Sc graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Oracle :
We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.
Job Description :
As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs. This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers. You’ll play a vital role in nurturing customer relationships and providing guidance to internal team members on various technical challenges and escalated issues.
Job Title : Cloud Support Engineer
Job Type : Full Time
Location : Bangalore/Hyderabad
Experience : Fresher – 2 Years
Role and Responsibility :
- Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
Education and Skills :
- We are seeking someone with 0-2 years of experience possessing the following qualifications:
- Technical Background: Bachelor’s degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.
- Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
- Learning and Certification: Cloud Associate/Professional Certification(s) from any cloud provider highly recommended.
How To Apply Oracle Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
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