Sap Off Campus Hiring Fresher For Solution Support Engineer | Jobs Addaa | Limited Seats

Sap Off Campus Hiring Fresher For Solution Support Engineer

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Sap Off Campus Hiring Fresher For Solution Support Engineer drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.

SAP off campus Drive : SAP Off Campus hiring fresher for Solution Support Engineer Role for Bachelor’s degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About SAP :

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

Job Description :

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Job Title: Solution Support Engineer
Job Type: Full Time
Work Location: Bangalore
Experience: Fresher – 3 Years

Role and Responsibility:

  • Resolve customer issues with transparency and urgency.
    •         Maintain ownership of the issue, manage client expectations & drive deliverables.
    •         Provide regular updates on case statuses and escalate issues while maintaining the customer experience.
    •         Create availability in daily schedule for customer calls.
    •         Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base.
    •         Participate in (or drive, as requested) minor projects or initiatives.
    •         Responsible to make a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.
    •         Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
    •         Conduct all external facing communication in a professional manner, and to a high level of customer service.
    •         Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
    •         Work effectively with peers, other departments, and management from different time zone to ensure customer needs or queries are handled effectively..

Education and Skills : 

  • Bachelor’s degree or equivalent
    •    External customer facing experience preferred
    •    Technical background with understanding of SQL preferred
    •    0 to 3 years of experience in troubleshooting software / hardware / product / process / tool issues is preferred
    •    Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills (English)          
    •    Ability to express thought clearly & professionally for fluent customer interaction ( English )
    •    Display passion for & responsibility to the customer, business & team
    •    Ability to work in a diverse cultural environment and be agile for change
    •    Research based learning oriented, analytical mindset for expert problem solving
    •    Task based, process driven approach to achieving objectives
    •    Schedule flexibility working on the weekdays & weekends
    •    Ability to communicate in a foreign language is highly preferred
    •    Preferable experience with SAP Concur products or on similar SaaS / Cloud products
    •    Schedule flexibility working on the weekends and working in any shifts.
    •    Preferable experience and knowledge in SQL, Python or any programming language for automation.

How To Apply SAP off campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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