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Mphasis Off Campus Hiring Fresher For Technical Support Engineer drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
About Mphasis :
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Job Description :
Mphasis is looking for a Technical Support Engineer in Pune.
Job Title : Technical Support Engineer
Job Type : Full Time
Location : Pune
Experience : Fresher – 2 years
Role and Responsibility :
- Telecommunication etiquette to deal with end-user with good empathy and understanding
- Basic Windows & Microsoft Office troubleshooting
- Basic understanding of application access provisioning and troubleshooting
- Knowledge of ITSM tool like ServieNow
- Understanding of basic ITIL process
- Service Desk – Windows 10/Modern Workplace
- Service Desk – MS Office 365 Suite
- Service Desk – End User Experience Management
Education and Skills :
- Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.
- Support Users in a professional and courteous manner
- Ensure adherence to processes and policies
- Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions.
- Years of experience needed – 0 to 2 years
How To Apply Mphasis Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
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