Gainsight Careers 2023 | Jobs Adda | Limited Seats

Gainsight Careers 2023

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Gainsight Careers 2023 drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.

Company Name Gainsight
Name Of Post Associate – Global IT Help Desk
No Of Post Not Mentioned
Who Can Apply ? BE/B.Tech
Which Batch Students Eligible 2022/2023 Batch
Job Location Hyderabad
Salary Rs 4.5 LPA – Rs 12 LPA ( Depends On Interview )
Application Mode Online
Last Date To Apply Not Mentioned
Official Website

Job Description

  • Participate in a 24×5 local(India) and global IT operations model
  • Provide support over Channels like ITSM, email, Zoom AV and Slack
  • Monitor ITSM ticket queue
  • Regular follow-up on aging tickets that are on open, pending, In progress and on-hold states
  • Track tickets to closure, ensuring they are properly tagged
  • You will be responsible for the initial setup of Macs and Windows for onboarding employees
  • Ensuring conference/meeting room AVs are tested, configured and ready to go.
  • Provide Service Desk support to end-users on pre-configured hardware and software
  • Provide hands-on hardware troubleshooting and support for end-user applications
  • Perform shift handover as per the defined procedure
  • The initial point of contact and coordination for all end-user incidents and service requests
  • End-to-end Incident and Service Request Management, escalation, resolution and closing process.
  • Updating, and creating new How-to, SOP and Technical SOP KB Articles
  • Participation in ad-hoc and recurring meetings
  • Ready to learn and adapt to new tools

Job Requirements

  • Any Graduate (Engineering or IT graduate preferred) 
  • Experience: Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support 
  • Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux 
  • ITIL certified preferred *Excellent computer/ internet navigation skills 
  • Persuasion and convincing skills, efficient typing skills (30 wpm with 90% accuracy). 
  • Proficiency in verbal and written English/customer interaction. 
  • Should be able to work and co-ordinate in a team.

How to Apply for Gainsight Careers 2023?

All interested and eligible candidates can apply for Gainsight Careers 2023 drive by the following link latest by as soon as possible.

Apply Link: Click here

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