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Dover Careers 2023 drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
|Name of Post||Technical Support Engineer|
|No Of Post||Not Mentioned|
|Who Can Apply ?||B.Sc/BBA/BCA|
|Which Batch Students Eligible||2023 Batch|
|Salary||Rs 4.5 LPA – Rs 12 LPA ( Depends on Interview )|
|Last Date To Apply||Not Mentioned|
This role is a customer-facing position that supports the company’s mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice – Tech Support process.
Your Key Responsibilities:
- Actively participates in support of incoming calls
- Continuously demonstrates a truly empathetic concern for customer issues
- Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.
- Quickly identifies escalations and creates expectation alignment with customers
- Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
- Primary stakeholder to ensure our customers receive prompt support.
- Troubleshoot and resolve Tier 1 issues involving any of the following:
- Fuel dispensers
- Site Controllers
- Island terminals
- EMV software
- Computer board level troubleshooting
- Support software applications
- Tank gauges, hydraulics, or pumps
- Terminal media feeds
- Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise.
- Facilitate field support services to repair products within scope of service.
- Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
- Other duties as requested.
- Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent
- Have 1-3 years of work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must
- Experience with direct customer engagement in a fast-paced customer focused environment
- Ability to work in the 24X7 rotational shift environment and majorly in the US time zone
- Ability to work independently with minimal support in Hybrid model.
- Ability to multi task and has a good typing speed at least 50 words per min
- Should be 100% conversant to listen, understand and respond in US ascent
- Document everything and do it with tremendous detail
- Be a voracious learner and demonstrate growth.
How to Apply for Dover Careers 2023?
All interested and eligible candidates can apply for Dover Careers 2023 drive by the following link latest by as soon as possible.