Hackerrank Off Campus Hiring Fresher For Campus Crew Ambassador (student Program) & Technical Support Engineer L1 | Jobs Addaa | Limited Seats

HackerRank Off Campus Drive: HackerRank Off Campus hiring fresher for Campus Crew Ambassador (Student Program) and Technical Support Engineer L1Role for any degree graduates and all batch graduates are eligible. The detailed company eligibility and application details are given below.

About HackerRank :

HackerRank is a technology hiring platform that is the standard for assessing developer skills for over 2500 companies around the world. HackerRank helps companies hire skilled developers and innovate faster by enabling tech recruiters and hiring managers to objectively evaluate talent at every stage of the recruiting process.

Job Description :

The HackerRank Campus Crew Ambassador Program is not a full-time or part-time employment opportunity at HackerRank.As a Technical Support Engineer, L1, you are the customer’s first point of contact at HackerRank. You own the first response on every inbound ticket, resolve what you can independently, and escalate what you can’t with full context and accurate triage.

This is also the entry point into a defined engineering progression. TSEs who build strong technical depth and communication discipline have a clear path to the next level. The best TSEs take pride in triage accuracy, queue health, and the quality of every customer interaction, understanding that their work is the foundation everything else depends on.

Job Title : Campus Crew Ambassador (Student Program)/Technical Support Engineer L1
Job Type : Full Time
Location : Remote/Hybrid
Experience : Fresher – 3 Years

Role and Responsibility :

• We’re looking for curious, creative, and driven students ready to:
• Be the face of HackerRank on campus
• Host next-gen workshops, hackathons, and tech sessions that actually get people hyped
• Build and grow your campus’ developer ecosystem
• Inspire classmates to upskill and crack interviews with HackerRank challenges
• Collaborate with the HackerRank team on fun campus initiatives
• Technical Support Engineer -Own first response on all inbound tickets within SLA
• Resolve product usage questions, configuration issues, and standard troubleshooting independently, without escalating to the next level.
• Triage and escalate issues or complex tickets to TSE 2 with complete context: reproduction steps, relevant logs, and a clear description of what has been tried
• Monitor the queue actively during your shift and flag stalled tickets or anything at risk of an SLA breach before it happens
• Maintain ticket hygiene end-to-end: accurate tags, complete closure notes, and no tickets left in limbo
• Use AI tools actively to resolve tickets faster, identify similar past issues, and document solutions in a way that makes the whole team faster
• Contribute to the knowledge base.
• Work as part of a team that provides 24×7 global customer coverage. This role operates on a rotational shift schedule covering mornings, evenings, and weekends.

Education and Skills:

• Are a college student (any year, any major)
• Have a thing for coding, creativity, and community
• Are active in tech clubs or love organizing cool initiatives
• Want hands-on experience that boosts your resume, leadership, and network
• Requirements
• Student with a passion for tech
• 4 – 6 hrs/week of commitment
• Communicates clearly, leads confidently
• Knows a bit of code
• Technical Support Engineer -0 to 3 years of experience in a technical support or customer-facing technical role. Strong freshers with demonstrated technical aptitude are welcome
• Basic understanding of REST APIs: HTTP methods, status codes, and how to read a request/response
• Ability to read and interpret logs, browser developer tools, and error messages to understand what happened before escalating
• Familiarity with SQL: enough to write and run a basic query or understand what a query is checking
• Comfortable using AI tools to accelerate investigation and resolution, not just for drafting responses
• Clear, professional written communicator in English.
• SLA-aware. You understand what Priority and Severity mean and you act before a breach, not after
• Calm under pressure.
• Empathetic and composed in difficult customer interactions. You do not escalate tension, you de-escalate it

How To Apply HackerRank Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here(Technical Support Engineer)Click Here( Student Program)

admin