Alter Domus Off Campus Hiring Fresher For Application Support Engineer Associate | Jobs Addaa | Limited Seats

Alter Domus Off Campus Drive : Alter Domus Off Campus hiring fresher for Application Support Engineer Associate for Bachelor’s / Master’s degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Alter Domus :

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

Job Description :

Alter Domus Off Campus Hiring Fresher For Application Support Engineer Associate in Hyderabad.

Job Title : Application Support Engineer Associate
Job Type : Full Time
Location : Hyderabad
Experience : Fresher – 1 Years

Role and Responsibility :

• Respond to customer requests through phone, Service Desk queues, and emails, ensuring timely and effective communication.
• Review incoming tickets in ServiceNow, providing detailed resolutions to users.
• Act as the main point of contact for application support, resolving basic Level 1 issues and select Level 2 challenges, including remote troubleshooting of application-related concerns.
• Research and resolve technical issues, offering IT break/fix solutions or escalating issues to the appropriate team as needed.
• Create and manage user accounts for Fund Services applications, ensuring appropriate access levels based on user roles and responsibilities.
• Define and oversee user roles and permissions to ensure compliance with internal policies.
• Analyse logs to identify and troubleshoot issues effectively.
• Collaborate with business departments to gather and analyse business requirements for enhancements.
• Develop and update support processes to enhance efficiency and effectiveness across applications, optimizing existing workflows.
• In the event of an escalation, please adhere to the established escalation matrix to ensure timely and effective resolution of issues.
• Acquire knowledge from the team and become a key contributor in fostering a collaborative and supportive work environment while maintaining a customer-oriented attitude that prioritizes putting customers first.

Education and Skills :

• Fresh Graduates with 0-1yrs of exp are encouraged to apply.
• Basic knowledge of Application support and relevant tools is a plus.
• Fluency in English is required.
• Strong problem-solving and analytical skills are desirable.
• Good communication and interpersonal skills to collaborate with team members and stakeholders.
• Ability to manage multiple tasks and prioritize effectively is appreciated.
• Self-motivated team player with a willingness to learn.
• Capable of working independently when needed.
• Familiarity with our industry is a bonus.
• Availability to work in APC/EMEA Shift.
• Basic SQL knowledge.

How To Apply Alter Domus Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link: Click Here