Wipro Off Campus 2026 Hiring Fresher For Service Desk Analyst | Jobs Addaa | Limited Seats

Wipro Off Campus Drive 2026 : Wipro off campus 2026 hiring fresher for Service Desk Analyst Role for Bachelor’s / Master’s degree and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Wipro :

Wipro is a leading IT, consulting and business services company. We harness the facility of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to assist our clients adapt to the digital world and make them successful. A corporation recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we’ve over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to create a far better and a bold new future.

Job Description :

The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

Job Title: Service Desk Analyst
Job Type: Full Time
Work Location: Pune
Experience: Fresher

Details :

• Be responsible for primary user support and customer service
• Respond to queries from all calls, portal, emails, chats from the client
• Become familiar with each client and their respective applications/ processes
• Learn fundamental operations of commonly-used software, hardware and other equipment
• Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
• Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
  f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
• Regular MIS & resolution log management on queries raised
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
• Identify and suggest improvements on processes, procedures etc
• Deliver 
  No
  Performance Parameter
  Measure
• Service Desk Delivery
  Adherence to TAT, SLA as per SoW
  Minimal Escalation
  Customer Experience
• Personal
  Attendance
  Documentation etc
• Mandatory Skills: TIS Service Desk . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA – as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

How To Apply Wipro Off Campus Drive 2026 ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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