Microsoft Off Campus Hiring For Technical Support Engineering Apprentice | Jobs Addaa | Limited Seats

Microsoft Off Campus Drive : Microsoft Off Campus hiring for Technical Support Engineering Apprentice Role for B.E / B.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Microsoft :

Microsoft India (R&D) Private Limited, a subsidiary of Microsoft Corporation, set up Microsoft India Development Center (MSIDC) at Hyderabad in 1998. Over the course of the past 21 plus years, we have expanded to become one of Microsoft Corporation’s largest R&D centers outside its headquarters in Redmond. MSIDC is a part of Microsoft Corporation’s strategy of global shared development, where teams across geographies collaborate to build great software and services. Our engineers in MSIDC contribute to theengineering of critical and important technologies in the above areas, thereby impacting millions of lives.

Job Description :

As a Technical Support Engineering Apprentice, you will undergo Technical Foundation Trainings on Microsoft Products, learn effective communication in a dynamic customer service environment, and prepare to provide technical support to customers, partners, field engineers, and other product support personnel. Your responsibilities will include diagnosing, troubleshooting, repairing, and debugging complex computer systems, networked and/or wireless systems. You will perform troubleshooting and related analysis, escalate issues as appropriate, or serve as the escalation point for highly complex issues.  

Job Title : Technical Support Engineering Apprentice
Job Type : Full Time
Location : Bangalore
Experience : Fresher

Role and Responsibility :

• Identify and categorize IT service requests and incidents, ensuring accurate logging and tracking using the organization’s incident management tools. 
• Analyze specific client agreements, Service Level Agreements (SLA), and management plans. 
• Identify the latest changes, procedures, and practices related to service requests and obtain sufficient information from customers to understand the nature of the problem. 
• Implement and adhere to service level agreements (SLAs) by logging tickets, capturing incident details, and ensuring timely resolution. 
• Perform initial diagnosis of issues based on customer-provided information and implement appropriate solutions. 
• Install, configure, and maintain a variety of software tools and applications, including MS Office, databases, and CRM systems. 
• Utilize remote troubleshooting tools to resolve technical issues and provide support to end users. 
• Engage in continuous learning and development, staying updated with the latest industry practices and technologies. 
• Access the organization’s knowledge base to identify solutions and workarounds for service requests and incidents. 
• Demonstrate essential communication methods in line with gender inclusiveness and PwD (People with Disability) sensitivity. 

Education and Skills :

• Pursuing bachelor’s degree in Information Technology, Computer Science, Electronics, or a related field.
• Preferred Qualifications: 
• Fluency in English, with strong reading, writing, and verbal communication skills. 
• Important notice :   
• Please consider this only as a job posting and application for the role of an apprenticeship with Microsoft.  
• Please note that the apprenticeship program is for a period of 12 months and is not a full-time permanent opportunity. The apprenticeship program promotes skill development by providing practical, on-the-job training. 

How To Apply Microsoft Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link: Click Here

admin