NTT Ltd. Off-campus Drive | Technical Support Engineer | Delhi

Hi all, Welcome to Jobs Adda. Here you would get all fresher jobs updates for engineering graduates related to IT/Core sector.

NTT Ltd. off-campus drive is scheduled for freshers for the post of Technical Support Engineer. So, If you are interested, Apply as soon as possible.

NTT Off-campus Drive

Company Website:

Position: Technical Support Engineer

Qualifications: BE/BTech/BCA/MCA/BSC/Diploma/Any Degree

Batch: 2019/2020/2021

Salary: Best in Industry

Job Location: Delhi

Last Date: ASAP

Detailed Eligibility:

  • Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

 Job Responsibilities:

  • Monitors client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Fulfil approved requests following agreed procedures
  • Provide telephonic or chat support to clients when required
  • Execute approved maintenance activities including patching and configuration changes
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Proactively identify opportunities for work optimisation
  • Update existing knowledge articles or create new ones
  • Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Skillset Required:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurised environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Note: If you have any relevant certification, then it would be added advantage.

How to apply for NTT Ltd. Off Campus Drive ?

Interested and Eligible candidates apply to this drive by following the link as soon as possible.

Apply Link- Click here

Explore More: Click here

Leave a Reply

Your email address will not be published. Required fields are marked *