NTT Ltd. Off-campus Drive | Technical Support Engineer

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NTT Ltd. off-campus drive is scheduled for freshers for the post of Technical Support Engineer. So, If you are interested, Apply as soon as possible.

Company Website: www.global.ntt

Position: Technical Support Engineer

Qualifications: BE/BTech/BCA/MCA/BSC/Diploma/Any Degree

Batch: 2019/2020/2021

Salary: Best in Industry

Job Location: Delhi

Last Date: ASAP

Detailed Eligibility:

Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Job Responsibilities:

Monitors client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfil approved requests following agreed procedures
Provide telephonic or chat support to clients when required
Execute approved maintenance activities including patching and configuration changes
Follow the required handover procedures for shift changes to ensure service continuity
Report and escalate incidents where necessary
Ensure the efficient and comprehensive resolutions of incidents and requests
Proactively identify opportunities for work optimisation
Update existing knowledge articles or create new ones
Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Skillset Required:

Ability to communicate and work across different cultures and social groups
Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurised environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Note: If you have any relevant certification, then it would be added advantage.

Interested and Eligible candidates apply to this drive by following the link as soon as possible.

NTT Ltd. Off-campus Drive | Technical Support Engineer | Delhi