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Movate Off Campus Hiring Fresher For Technical Support Engineer drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
Movate Off Campus Drive : Movate Off Campus hiring fresher for the Technical Support Engineer Role for B.E / B.Tech / M.E / M.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Movate :
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.
Job Description :
Looking for candidates with CCNA/ CISCO certified- Fresher with CCNA / CISCO certified can apply.
Job Title: Technical support Engineer
Job Type: Full Time
Work Location: Chennai
Experience : Fresher
Roles and Responsibility:
- Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
- Adhere to established SLAs, and productivity/performance goals
- Provide world class Customer Support by delivering service in accordance with technical values
- Perform database searches
- Gain an understanding of the product line and the role of CSS Corp in supporting technical issues
- Remain empathetic and concerned with resolving the customer’s issue
- Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
- Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
- Handle a high workload and managing the customer expectations.
How To Apply Movate Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
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