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Gainsight Careers 2023 drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
| Company Name | Gainsight |
| Name Of Post | Associate – Global IT Help Desk |
| No Of Post | Not Mentioned |
| Who Can Apply ? | BE/B.Tech |
| Which Batch Students Eligible | 2022/2023 Batch |
| Job Location | Hyderabad |
| Salary | Rs 4.5 LPA – Rs 12 LPA ( Depends On Interview ) |
| Application Mode | Online |
| Last Date To Apply | Not Mentioned |
| Official Website | www.gainsight.com |
Job Description
- Participate in a 24×5 local(India) and global IT operations model
- Provide support over Channels like ITSM, email, Zoom AV and Slack
- Monitor ITSM ticket queue
- Regular follow-up on aging tickets that are on open, pending, In progress and on-hold states
- Track tickets to closure, ensuring they are properly tagged
- You will be responsible for the initial setup of Macs and Windows for onboarding employees
- Ensuring conference/meeting room AVs are tested, configured and ready to go.
- Provide Service Desk support to end-users on pre-configured hardware and software
- Provide hands-on hardware troubleshooting and support for end-user applications
- Perform shift handover as per the defined procedure
- The initial point of contact and coordination for all end-user incidents and service requests
- End-to-end Incident and Service Request Management, escalation, resolution and closing process.
- Updating, and creating new How-to, SOP and Technical SOP KB Articles
- Participation in ad-hoc and recurring meetings
- Ready to learn and adapt to new tools
Job Requirements
- Any Graduate (Engineering or IT graduate preferred)
- Experience: Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support
- Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux
- ITIL certified preferred *Excellent computer/ internet navigation skills
- Persuasion and convincing skills, efficient typing skills (30 wpm with 90% accuracy).
- Proficiency in verbal and written English/customer interaction.
- Should be able to work and co-ordinate in a team.
How to Apply for Gainsight Careers 2023?
All interested and eligible candidates can apply for Gainsight Careers 2023 drive by the following link latest by as soon as possible.