Concentrix Off Campus Hiring Fresher For Representative, Operations | Jobs Addaa | Limited Seats

Concentrix Off Campus Hiring Fresher For Representative, Operations

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Concentrix Off Campus Hiring Fresher For Representative, Operations drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.

Concentrix Off Campus Drive : Concentrix Off Campus hiring fresher for Representative, Operations Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Concentrix :

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we’re committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

Job Description :

The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.

Job Title : Representative, Operations
Job Type : Full Time
Location : Bangalore
Experience : Fresher

Role And Responsibilty:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • • Maintain basic knowledge of client products and/or services
  • • Prepare complete and accurate work including appropriately notating accounts as required
  • • Participate in activities designed to improve customer satisfaction and business performance
  • • Offer additional products and/or services
  • • Track, document and retrieve information in call tracking database

Education and Skills :

  • Graduate / Undergraduate in any discipline (may vary basis the job requirement)
  • • Courteous with strong customer service orientation
  • • Strong computer navigation skills and PC Knowledge
  • • Ability to effectively communicate, both written and verbally
  • • Dependable with strong attention to detail
  • • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • • Tolerance for repetitive work in a fast-paced, high production work environment
  • • Ability to work as a team member, as well as independently
  • • Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
  • • Ability to rotate shifts, as needed  

How To Apply Concentrix Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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