Csg Off Campus Hiring Fresher For Billing Systems Analyst | Jobs Addaa | Limited Seats

CSG Off Campus Drive : CSG off campus hiring for Billing Systems Analyst Role for Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About CSG :

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

Job Description :

At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channelling the power of all, we make ordinary customers and employees experience extraordinary.

Job Title: Billing Systems Analyst
Job Type: Full Time
Work Location: Bangalore
Experience: Fresher

Role and Responsibility : 

• Basic technical expertise on telco, billing and ITSM tool (Jira or ServiceNow or Remedy)
• Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
• Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
• Able to perform first cut basic analysis via predefined SOPs.
• Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
• Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
• Able to triage and engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
• He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
• Document operational and system architecture processes and configuration and identify automation opportunities where applicable 
• Participating in Operations 24×7 on-call rotation schedule
• Able to maintain clear shift handover, ROTA and Escalation matrix to have seamless handholding among different support teams, customer and 3rd party vendor.
• Able to capture chronology of events for critical and high alerts.
• Willing to work in rotational 24*7 Shifts.

Education and Skills:

• Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
• 0-1 experience with System monitoring and ITSM processes
• Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
• Experience with good communication skills and customer connection.
• Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
• Proficient in English in a business environment

How To Apply CSG Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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