Ciena Off Campus Hiring Fresher For Associate Global Technical Support | Jobs Addaa | Limited Seats

Ciena Off Campus Drive: Ciena off campus hiring fresher for Associate Global Technical SupportRole for B.E / B.Tech / M.E / M.Tech / MCA graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Ciena :

Ciena is a network strategy and technology company with a passion to provide an experience, to you and our customers that is as rewarding as the outcome.   We attract the best and brightest– those with outstanding talent, motivation, and the right attitude to contribute to our success. Our culture balances our openness and informality with professionalism and trust and is built on the foundation of our core values: Customer First, Integrity, Velocity, Innovation, and Outstanding People.  

Job Description :

As an Associate in Global Technical Support, you will help customers around the world keep their adaptive networks running at peak performance. This role is ideal for a technically curious problem‑solver who thrives in a fast‑paced, customer‑focused environment and wants to grow with a global leader in networking systems, automation software, and services. This role requires a hybrid work model. Candidates located within a reasonable distance of a Ciena office must be willing to work from the office 60% to 80% of the time. Flexibility will be considered based on individual circumstances and business needs.

Job Title : Associate Global Technical Support
Job Type : Full Time
Location : Mumbai/ Gurugram
Experience: Fresher – 2 + Years

Role and Responsibility :

• Hands‑on experience on Ciena Optical products like 6500, RLS, Waveserver family
• Exposure to global enterprise customers or large‑scale networks.
• Familiarity with case management or CRM tools.
• Knowledge of scripting for automation or diagnostics.
• Understanding of cloud‑based networking concepts.
• Experience collaborating across cross‑functional technical teams.
• Interest in innovation and process optimization.
• Deliver expert technical support for global customers by diagnosing and resolving complex product and system issues.
• Manage case escalations with clarity and professionalism while maintaining strong customer relationships.
• Collaborate with engineering, product development, and sales teams to drive resolution and identify improvement opportunities.
• Apply advanced troubleshooting methods to determine root causes in networking and Linux environments.
• Document case activity, including problem details, steps taken, and final solutions, in the case management system.
• Present technical information clearly to internal and external audiences.
• Support knowledge sharing, innovation, and continuous improvement within the support organization.

Education and skill :

• 0–2+ years of experience in technical support or a similar customer‑facing technical role.
• Strong understanding of Optical/DWDM/OTN/SONET/SDH technologies and TCP/IP networking.
• Proficiency with Linux, including command‑line troubleshooting.
• Demonstrated problem‑solving and analytical skills.
• Excellent oral communication and presentation capabilities.
• Ability to manage time effectively in high‑pressure environments.
• Commitment to delivering an outstanding customer experience.Nice to Haves:
• Hands‑on experience on Ciena Optical products like 6500, RLS, Waveserver family
• Exposure to global enterprise customers or large‑scale networks.
• Familiarity with case management or CRM tools.
• Knowledge of scripting for automation or diagnostics.
• Understanding of cloud‑based networking concepts.
• Experience collaborating across cross‑functional technical teams.
• Interest in innovation and process optimization.

How To Apply Ciena Off Campus Drive 2026??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here

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