Mphasis Off Campus Hiring Fresher For Junior Fulfillment Associate | Jobs Addaa | Limited Seats

Mphasis Off Campus Drive : Mphasis Off Campus hiring fresher for Junior Fulfillment Associate Role for BSc, B.Com and BA or Diploma holders (12+3 years of education graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Mphasis :

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.

Job Description :

The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.

Job Title : Junior Fulfillment Associate
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 1 Year

Role and Responsibilities :

• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Process service orders, answer questions, maintain account information, and accurately document user’s information in ticketing / record system
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
• Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Understand and proactively addresses user’s concerns, identifying the root of the issue.

Education and Skills:

• Freshers / 6 to 12 months of Back-office operations experience preferred.
• Understanding of supply chain management / order tracking and documentation preferred
• Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours
• Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
• Should be able to write grammatically correct emails in response to customer and third party communications.
• Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.
• BSc, B.Com and BA or Diploma holders (12+3 years of education).

How To Apply Mphasis Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here