Wipro Off Campus Hiring Fresher For System Engineer – L1 | Jobs Addaa | Limited Seats

Wipro Off Campus Drive: Wipro off campus hiring fresher for System Engineer – L1 Role for B.E/B.Tech/M.E/M.Tech/MCA graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Wipro :

Wipro is a leading IT, consulting and business services company. We harness the facility of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to assist our clients adapt to the digital world and make them successful. A corporation recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we’ve over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to create a far better and a bold new future.

Job Description :

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Job Title: System Engineer – L1
Job Type: Full Time
Work Location: Delhi
Experience: Fresher

Role and Responsibility : 

• Excellent communication skills
• Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. 
•  Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. 
     
• Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support 
      
• Answer incoming calls and respond to customer’s emails in timely manner. 
      
• Manage and resolve customer complaints. 
      
• Identify and escalate issues to supervisors as and when needed. 
      
• Provide product and service information to customers. 
      
• Research required information using available resources and Offer Solution to customers. 
      Research, identify, and resolve customer complaints using applicable software. 
      Route calls and tickets to appropriate resources and Domains who can best support he user, 
      
• Document all call information according to standard operating procedures. 
      Recognize, document, and alert the management team of trends in customer calls. 
      Create SOPs for new Issues and resolution given. 
      Complete call logs and reports.
     

How To Apply Wipro Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here