Servicenow Off Campus Hiring Fresher For Technical Support Engineer drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
Servicenow Off Campus Drive : Servicenow off campus hiring fresher for Technical Support Engineer Role for B.E / B.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Servicenow :
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.
Job Description :
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
Job Title: Technical Support Engineer
Job Type: Full Time
Work Location: Hyderabad
Experience : Fresher – 2 Years
Role and Responsibility :
- A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
- Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
- Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
- (INSERT SME TEAM – IE UX, Performance – SPECIFICS HERE)
Education and Qualification :
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
How To Apply Servicenow Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
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