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Salesforce Off Campus Hiring Fresher For Associate Technical Support Engineer drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
Salesforce Off Campus Drive : Salesforce Off Campus hiring fresher for the Associate Technical Support Engineer Role for any graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Salesforce :
Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Job Description :
The Associate/Proactive Monitoring Engineer is a customer-focused expert and is responsible for Salesforce.com’s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.
Job Title : Associate Technical Support Engineer
Job Type : Full Time
Location : Hyderabad
Experinence : Fresher
Role and Responsibility :
- Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
Manage support cases on a daily basis, including transfers from other regions
Track and maintain all customer communications and case documentation in Service Cloud
Respond to customer-reported issues in a timely manner, per service level agreements
Communicate progress of resolution/status in a timely fashion, per service level agreements
Manage escalations and expectations, for both customers and internal staff
Collaborate with technical support teams in other Salesforce Clouds as needed
Identify situations where professional services may be warranted
Follow established support processes and procedures
Identify improvements for improved customer experience
Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position
How To Apply Salesforce Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
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