Ptc Off Campus Hiring Fresher For Associate Technical Support Representative drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
PTC Off Campus Drive: PTC Off Campus hiring fresher for Associate Technical Support Representative Role for Bachelor’s degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About PTC:
PTC unleashes innovation with award-winning, market-proven digital solutions that enable industrial companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don’t just imagine a better world, we enable it.
Job Description:
PTC is seeking a dynamic and client-focused Associate Technical Support Representative organization located in Pune (India – Night Shift) and supporting customers across North Americas. This role is responsible for providing a seamless PTC experience to achieve our customer’s desired outcomes and accelerate customers’ success to go further than they thought possible.
Job Title: Associate Technical Support Representative
Job Type: Full Time
Work Location: Pune
Experience : Fresher – 1 Year
Role and Responsibility :
- Customer Case Processing & Routing
- Open support cases in the Customer Relationship Management (CRM) system for issues reported via phone, voicemail, or email.
- Route incoming customer calls to the appropriate technical support team or department.
- Escalate critical or urgent issues to Technical Support Management.
- Monitor and route ISO-related cases following low-rated customer satisfaction surveys.
- Community Moderation
- Act as an online PTC Community Moderator, enforcing moderation guidelines and contributing to PTC’s online support strategy.
- Case Handling & Support Tools
- · Handle basic user issues related to PTC customer-facing tools (e.g., eSupport portal).
- Manage case routing and monitor support queues in line with ISO and internal processes.
- Analyze customer feedback submitted through the eSupport portal and CRM system.
- Coach/Mentor Help develop new hires on tools and processes related to Customer Service through Coaching or Mentoring Help Managers to prepare development plans and execute them.
Education and Qualification:
- Bachelor’s degree in any discipline
- 0–1 year of experience in customer support or a related field (preferred)
- Proficiency in Windows at the user level, with basic administrative knowledge
- Excellent verbal and written communication skills for handling customer issues via phone and email
- Strong troubleshooting abilities, including configuration, duplication, and root-cause analysis of technical issues
- Solid technical writing skills, with the ability to document and share knowledge through article publishing
How To Apply PTC Off Campus Drive ??
All interested and eligible candidates can apply before expired in the following link.
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