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PowerSchool Freshers Recruitment 2023 For Associate Technical Support Engineer drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
| Company Name | PowerSchool |
| Name Of Post | Associate Technical Support Engineer |
| No Of Post | Not Mentioned |
| Who Can Apply ? | BE/ B.Tech/ B.Sc/ BCA |
| Which Batch Students Eligible | 2022/2023 Batch |
| Job Location | Bangalore |
| Salary | As Per Company Standards |
| Application Mode | Online |
| Last Date To Apply | Not Mentioned |
| Official Website | Www.Powerschool.Com |
Job Description
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
Job Requirements
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
How to Apply for PowerSchool Freshers Recruitment 2023 For Associate Technical Support Engineer?
All interested and eligible candidates can apply for PowerSchool Freshers Recruitment 2023 For Associate Technical Support Engineer drive by the following link latest by as soon as possible.