Nice Off Campus Hiring Fresher For Associate Support Engineer | Jobs Addaa | Limited Seats

NICE Off Campus Drive : NICE off campus hiring fresher for Associate Software Engineer Role for B.E / B.Tech / M.E / M.Tech degree graduates and any batch graduates also eligible. The detailed company eligibility and application details are given below.  

About NICE :

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Job Description :

We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving technical issues, contributing to the knowledge base, and ensuring seamless customer experiences across multiple systems. The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the Playvox NICE Quality/Performance Management and WFM software solutions.

Job Title : Associate Software Engineer
Job Type : Full Time
Location : Pune
Experience : Fresher

Role and Responsibility :

• Diagnose and resolve issues related to Playvox Nice cloud applications.
• Proactively identify and escalate unresolved issues to the appropriate teams to maintain system stability.
• Provide timely and accurate technical assistance through a ticketing system.
• Ensure customer satisfaction by maintaining high-quality responses and efficient resolution times.
• Maintain quality and on-going internal and external communication throughout your analysis.
• Prioritize daily tasks and manage critical issues and situations.
• Contribute to the Knowledge Base, document troubleshooting and problem resolution steps
• Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
• Assist customer support (Tier 2 teams) with troubleshooting product issues/questions.

Education and Skills :

• Should have 0-2 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud.
• Working knowledge of administrating UNIX, Linux or Windows servers.
• Should have working knowledge of DB, MongoDB/MSSQL.
• Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer,.
• Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc.
• Good to know platform tools such as Postman to replicate, test, and debug API requests.
• Experience of supporting Web based applications
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
• At least 1 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications
• At least basic knowledge on Wireshark, Microsoft Office
• Telephony background would be an extra perk to have.
• Good IT skills in troubleshooting and ownership from begin to end.

How To Apply NICE Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here