Newfold Digital Off Campus Hiring Fresher For Product Support Associate drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
Newfold Digital Off Campus Drive: Newfold Digital Off Campus hiring fresher for Product Support Associate Role for B.E/B.Tech degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Newfold Digital :
Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: BlueHost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, and many others. We help customers of all sized build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with customers to serve their online presence needs.
Job Description :
Newfold Digital Off Campus Hiring Fresher For Product Support Associate in Mumbai.
Job Title : Product Support Associate
Job Type : Full Time
Location : Mumbai
Experinence : Fresher – 1 Years
Role and Responsibility :
- Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions.
- Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback.
- Testing & analysis of all products & services.
- Identifying any bugs/issues in the system and assisting in their resolution
- Recording, tracking, and reporting problem activity.
- Building strategies to improve efficiency, profitability, and quality of service.
- Reviewing existing product/feature documentation; publish documentation in internal knowledge bases.
- Abide by our organization’s Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization’s Information Security Policies at all time
Education and Skills :
- 0-1 years in Customer Service or similar capacity, preferably on an IT platform
- Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred
- Must be customer-focused and willing to do whatever it takes to resolve customer issues
- Strong customer interaction skills and ability to work in a variety of customer situations
- Outstanding written and verbal communication skills
- Ability to solve complex problems quickly, inventively, and resourcefully
- Good working knowledge of computers and the internet; strong ability to develop new skills
- Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation
- Strong attention to detail
- Highly motivated and energetic team player, with excellent interpersonal skills
- Must be willing to work in rotational shifts
How To Apply Newfold Digital Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
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