Hsbc Off Campus Hiring Fresher For Am – Customer Experience | Jobs Addaa | Limited Seats

HSBC Off Campus Drive : HSBC Off Campus hiring fresher for AM – Customer Experience Role for Bachelors or Master’s Degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About HSBC :

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Job Description :

We are seeking dynamic and Customer Experience Specialist to join our Customer Experience.  In this role you will be responsible for ensuring our customer receive exceptional service and have a seamless, positive experience throughout their journey with us. The ideal candidate should have a strong communication skills, a passion to support and help others, drive stakeholders to ensure that complaints are resolved within defined SLA’s , drive  to improve processes and thereby leading to greater customer satisfaction.  The candidate should have knowledge of banking products and services.

Job Title : AM – Customer Experience
Job Type : Full Time
Location : Mumbai
Experience : Fresher – 5 Years

Role and Responsibility :

• Meeting of key customer experience targets  metrics for India – Ensure that India achieves key complaint metrics like First Contact Resolution (FCR)/ Resolved with 5 business days (5BD) defined globally for the market.
• Customer Interactions/Stakeholder Management – Act as the main contact across for all channels to ensure that complaints are resolved with the defined TAT of the Bank and responsible for implementation of all complaint closures. Wherever required speak to customer’s and resolve issues.
• MIS tracking and oversight – Provide management and channels/stakeholders with MIS/information on Resolution rates, FCR, 5BD & adherence to internal define TAT’s
• Process improvement – Collaborate with different departments to enhance overall customer experience by improving processes of the Bank so that complaints can be resolved at the first contact point effectively.

Education and skills:

• Graduation / Post-Graduation (Bachelor’s degree holder of an UGC recognised University and must possess mark sheets and provisional / Degree certificate of passing)
• Only Fresh Graduates within 0-5 years of completing their Bachelor’s degree can apply.
• Candidate should not have done any Govt. regulated Apprenticeship in past.
• Good communication (written and verbal) skills.
• Proficiency in MS Office suite  

How To Apply HSBC Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here