Capgemini Off Campus Hiring Fresher For Csg drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
Capgemini Off Campus Drive : Capgemini hiring fresher for Contact Support Group (CSG) Role for any graduate/diploma graduate and 2024 & 2025 batch graduates are eligible. The detailed company eligibility and application details are given below.
About Capgemini :
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.
Job Description :
CSG is Capgemini’s Cloud & Infra Services’ (CIS) first line of defense managing IT infrastructure incidents and service requests via Business Intelligence Approach using legacy (email and voice) and digital contact channels (chat, SSP, BOTs, etc.). CSG works in cohesion to offer optimized, proactive, predictive and user centric IT support solutions for Capgemini’s CIS division global customer base. Based on your profile and assessment performance, we would like to offer you an opportunity to be a part of Customer Support Group where you enable speedy and satisfactory incident resolution/escalation to improve the experience of end user.
Job Title : Contact Support Group (CSG)
Job Type : Full Time
Location : Coimbatore
Experinence : Fresher
Role and Responsibility:
- Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
- Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
- Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
- Clarify customer requirements
Education and Skills :
- Any 3-year graduate/diploma pass outs from 2024 & 2025 Batch
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- Willing to work in a 24/7 environment
- Candidates must be open to relocate to any location and work in night shifts
How To Apply Capgemini Off Campus Drive??
All interested and eligible candidates can apply before expire in the following link.
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