Anz Off Campus Hiring Fresher For Operations Analyst | Jobs Addaa | Limited Seats

ANZ Off Campus Drive : ANZ Off Campus hiring fresher for Operations Analyst
Role for graduate in accounts/ finance/ management/ MBA degree graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About ANZ :

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank’s largest technology, data & operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank’s strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We’re proud that people feel they can be themselves at ANZ and 90% of our people feel they belong.

Job Description :

This position is responsible for managing the key functions across Digital service function. Service and Join team is our 24X7 customer servicing team that supports the contact centre business in NZ across various processes The teams operate around the clock and works in partnership with NZ having shared responsibilities with onshore counterparts. The role requires to handle requests for joining ANZ or applying for a bank account resident or migrant to NZ. Does not need to provide advice and therefore not required to be nominated representative.

To provide exceptional customer experience via digital channels (over the phone, online and email) meeting the needs of customers. The outcomes are to be achieved through living the ANZ Values, being competent bankers, and with outputs being well managed and customer oriented. In addition, it will also be expected that this role undertakes some up skilling and cross skilling into other functions to maximise operational capability to establish First Contact Resolution and be flexible to work 24/7 roster.

Job Title : Operations Analyst
Job Type : Full Time
Location : Bangalore
Experience : Fresher- 2 Years

Role and Responsibility :

• Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner.  Provide administrative support, including creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable closure of cases.
• Provide a high level of customer service to customers
• Provide accurate and up to date information on all enquiries
• Provide any written concerns from customers to supervisor/manager – escalation of stakeholders’ concerns appropriately
• Completing all required documentation with no/minimal errors.  Providing appropriate verbal information to stakeholders. Sharing information and providing ongoing support and guidance to team members.
• To be able to comply with customer identification process and AML obligations
• Accurate recording of information in work tools, creates minimal rework for own/other team. Maintain customer service level agreements.
•  Be a digital advocate
• Demonstrate sound knowledge of the bank’s digital solutions, the ability to problem solve and educate customers.

Education and Skills :

• Should be graduate in accounts/ finance/ management. MBA Fresher or 1- 2 years of exp in baking operations.
• Should be flexible with night shifts
• Should be flexible working on weekends
• Sound communication skills (written and verbal)
• High level of resilience across various systems
• Strong Stakeholder Management & Negotiation and Influencing skills
• Understanding Digital business
• Excellent communication skills both written and oral
• Strong customer ethics to provide quality and timely customer service
• Accuracy and attention to detail
• Concern for Quality and Standards
• A positive attitude and willingness to contribute to the successful team environment

How To Apply ANZ Off Campus Drive ??  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here