Kyndryl Off Campus Hiring Fresher For Technical Quality Analyst | Jobs Addaa | Limited Seats

Kyndryl Off Campus Drive : Kyndryl off campus hiring fresher for Technical Quality Analyst Role for B.E/B.Tech/M.E/M.Tech/M.Sc/MCA graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.  

About Kyndryl :

We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We will be a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We’re raising the bar.

Job Description :

As a Tech Quality Analyst, you will be at the forefront of our commitment to excellence. You will foster a culture of quality that goes beyond meeting customer needs – we aim to exceed expectations and create raving fans. Quality analyst ensures that a business delivers high-quality of services to its customers. Responsible for reviewing and analysing services/data to ensure quality standards & customer expectations are met. This role involves diverse duties and responsibilities to ensure that all aspects of production meet or exceed established quality standards.

Job Title : Technical Quality Analyst
Job Type : Full Time
Location : Bangalore
Experience : Fresher – 2 Years

Role and Responsibility :

• The primary goal of a QA is to identify areas that need to be improved and work towards enhancing the overall quality, ensuring customer satisfaction while adhering to established standards and processes.
• Conducting regular quality assurance audits is a key responsibility. This involves evaluating various stages of the call/ticket interactions handled by the agents with effective feedback closed-looping.
• Conduct detailed statistical analysis to identify trends, issues, and areas for improvement.
• Develop and maintain quality standards & procedures in collaboration with Delivery & Voice & Accent team.
• Foster a culture of continuous improvement, identifying inefficiencies and suggesting enhancements to the services we deliver.
• Perform root cause analysis to identify the underlying causes of problems or failures.

Education and Skills :

• 0-2 years experience as a Quality Analyst in IT Service Desk.
• Knowledge of Quality domain & hands on experience in MS Excel, PowerPoint & Word is must.
• Good Communication, analytical & problem solving skills
• Knowledge of ITIL, SNOW, Power BI, Lean, Six Sigma, Agile & any other quality certification.
• Bachelor’s degree in any field

How To Apply Kyndryl Off Campus Drive ?  

All interested and eligible candidates can apply before expire in the following link.  

Apply Link : Click Here