Servicenow Off Campus Hiring Fresher For Technical Support Engineer drive is scheduled for freshers across India. So if you are interested for the same kindly apply as soon as possible.
Servicenow Off Campus Drive : Servicenow off campus hiring fresher for Technical Support Engineer Role for B.E / B.Tech graduates and any batch graduates are eligible. The detailed company eligibility and application details are given below.
About Servicenow :
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.
Job Description :
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Job Title: Technical Support Engineer
Job Type: Full Time
Work Location: Bangalore
Experience : Fresher – 2 Years
Role and Responsibility :
- Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
- Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
- Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concepts.
- Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
- Excellent communication skills (verbal and written).
Education and Qualification :
- Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience)
- 0-2 years providing customer-facing technical support (Web-based products or e-commerce preferred)
- Good Communication Skills
How To Apply Servicenow Off Campus Drive ??
All interested and eligible candidates can apply before expire in the following link.
Apply Link : Click Here
Explore More: Click here
Join Whatsapp Group: Click here